Refund and Returns Policy
Last updated: 02/10/2025
At Earth Mimic, every piece is crafted with care from recycled materials — each design is one of a kind, made to reflect the beauty of natural rock formations. Because of this, we take quality and customer satisfaction seriously
1. Returns
We accept returns on non-custom items within 7 days of delivery.
To be eligible for a return:
• The item must be unused, in the same condition you received it, and in its original packaging.
• Proof of purchase (order number or receipt) is required.
• Custom or made-to-order pieces (e.g., personalized sizes, finishes, or commissioned art) cannot be returned, as they are created uniquely for you.
To start a return, email us at support@earthmimic.co.za with your order number and photos of the product condition.
2. Refunds
Once your return is received and inspected, we’ll notify you via email.
If approved:
• A refund will be processed to your original payment method within 7–10 business days.
• Shipping costs are non-refundable.
If your item was damaged during delivery, please contact us within 48 hours of receiving it so we can resolve it quickly.
3. Exchanges
We currently don’t offer direct exchanges due to our limited-edition and handcrafted nature.
If you wish to exchange, please return the original item (if eligible) and place a new order.
4. Non-Returnable Items
• Custom-made or commissioned artworks
• Sale or clearance items
• Gift cards
5. Sustainable Responsibility
Since sustainability is at the heart of Earth Mimic, we encourage conscious purchasing.
Each piece is handcrafted from recycled and reclaimed materials — designed to last.
By supporting us, you’re helping reduce waste and keep our Earth clean.
6. Contact Us
For any questions about returns or refunds, please reach out: